Learning from the Case of Joe Salatino Research Paper

Learning from the Case of Joe Salatino - Research Paper ExampleThe customer attributes the salespersons hometown news fluency to internal factors, specifically to their similarity, competence, and caring, factors under the salespersons control, and non to away factors the like just trying to make a random sale to a random target. Salatino could also beg off how critical behaviors and expressions of sonorousness with the customer are during the immobile and furious blue-light special sales. Saving money is certainly part of the equation, the approximately visible customer factor in the sales. But even in those fast and furious moments, when the customer is thrown off-balance by the pace of the special circumstance sale, the customer is caught off-guard, induced into a kind of trance state by the intensity of the moment, and more vulnerable to suggestion, if the salesperson makes use of that appropriately. In such a state, the customer makes the attribution that the salesperson is their guide, friend, and mentor, is highly competent and is making a wide effort on their behalf. The customer believes the salesperson is keeping in mind their needs, and watching their back. This is an internal attribution. An external attribution would be for the customer to draw a conclusion that they were just lucky to have intelligent timing, by answering the phone in time for a special. But, with external attribution, the customer will not feel any reciprocal connection with the salesperson or the company, in the way they would if they attribute the spate of the sale to the salespersons competence and effort. The whirling blue light motivates the salespersons most intense and concentrated efforts to catch the customers attention, and lead them to perceive that there is a obtain emergency, that time is of the essence. But it is the attitude and behavior of the salesperson that leads to additional purchases and customer loyalty. Salatino could explain that internal attr ibutions, when utilize to a situation that has gone wrong, can solicit more punitive behavior, as a reaction (Slocum, 2009, p.84). Therefore, when circumstances turn negative, within the perception of the customer (for example, they were unable to successfully complete their preferred filling during a blue-light special, due to a credit card malfunction, or the phone connection was dropped), if the customer blames the salesperson and the company, a potential loyal customer may be eternally lost. However, if the customer has strong rapport with the salesperson, and positive antecedents (information, beliefs, motivation), an external attribution is more downming to be made, and the situation is more easily managed by the salesperson and the company, in a way that fosters customer loyalty. The customer will be more likely to notice that the company and salesperson have consistent supportive behavior, that these circumstances are distinct, and that their experience travel within t he range of normal, given the circumstances. Since customer loyalty translates into more money, it is a good idea to amend all salespeople about how these factors shape customer perception, and how these perceptions have monetary outcomes. Each salesperson who participates in the workshop should be assigned to shadow a top salesperson for 2 hours, so that they can see these concepts in application. Although salespeople are highly competitive, the result could mean increased sales