Customers expect Essay

Customers expect their problems and enquiries to be dealt with rapidly. Most clients work over frustrated if their problems or enquires argonnt dealt with quickly. It is idealistic for a affair to set targets in dealing with guest problems in the least(prenominal) amount of time as possible, so that clients atomic number 18 satisfied with the service issued.When customers title in with problems and enquiries, they expect to receive guide and fair communication from the backup. It is the crafts duty to provide clear communication, whether it is forebode calls, letters or type to face communication. Any faults in communicating with the customer send packing lead to a customers opinion of the business being lowered this can result in a bad reputation for the business, if book of deem is passed on.Providing after sales service is believably what all customers expect a business to give. If the goods or service that has been purchased isnt at reasonable quality, then cu stomers lead be very angry towards the business. That anger can be stopped if the business offers a full refund or an supercede for the goods or services purchased.Why the business lend iodinselfs the Customer Service methods & Evaluation on how to improveRicher Sounds use attention commitment, so that young mans from high see aim of management overly understand that customers be their top precession in the business. This method makes sure that no matter what train of management you ar at, your customers willing constantly be a top priority. This is a really good and effective method it shows that the direct of customer service Richer Sounds offers is high, because they have chosen that customers are their top priority.They use recruiting and nurture the ripe masses, because they want people with good attitude, because if people who have bad attitude are recruited then it may lead to a downfall in the business. A colleague must be able to go his/her temper if cus tomers started arguing. Richer Sounds give an induction training course to all their colleagues, so that problems care these dont occur and so that they keep on increasing the level of customer service provided, to encounter their customers.They use their mystery shopper scheme, because this allows the business to know on the dot what level of customer service the business is providing, it allows them to know where the business is going untimely and where they need improving.ConclusionMy conclusion is that Richer Sounds is a stable company, who have good traffic with all their stakeholders, as they understand the brilliance of them. The working arrangements is flexible for all colleagues as all colleagues benefit from a 20 day paid holiday and more(prenominal) if they have worked for more than six age with Richer Sounds. Employees rights are taken into account very seriously in Richer Sounds, moreover they are also suspected to take responsibility for their actions as well as it is mentioned in employee responsibilities.Richer Sounds have two briny social functions which they use when dealing with disputes, one is the wrong procedure and the other is disciplinary procedure, the procedure they use depends upon how serious the dispute is. The enlisting surgical procedure in Richer Sounds is simple and a fair way of recruiting. It is fair because everyone who applies has to go through the same recruitment process no one is exceptional crimson if the person has been introduced by a family sexual relation or a friend, who works for Richer Sounds. formulation in Richer Sounds is done using 4 different training programmes each one is at a higher level than the one before it.This means that if colleagues screw the 4 training programmes, then they will be at management level and will have the opportunity to bind for a role in management only if there is a nothingness for a management role. Providing great customer service is Richer Sounds top priority , which all the colleagues ensure with. Customers are the stakeholders that provide the business with its output, which is coin and profits. The level of customer service that Richer Sounds provide is high, because colleagues are trained continuously on how to deliver excellent customer service. They are trained continuously because customers expectations are always changing so the business will need to retrain their colleagues in how to satisfy their customers expectations.Bibliographywww.richersounds.com